EventEats

EventEats ("we," "us," or "our") respects your privacy and is committed to protecting your personal information. This Privacy Policy outlines how we collect, use, store, and disclose your data in accordance with the Australian Privacy Principles (APPs) contained in the Privacy Act 1988 (Cth).

By accessing or using the EventEats platform (the "Platform"), you consent to the data practices described in this policy.

1. Information We Collect

We collect personal information that is reasonably necessary for us to provide our services. The kinds of personal information we collect include:

Customer Information: Name, email address, phone number, and event details (location, date, guest count).
Vendor Information: Business name, contact person name, email address, phone number, Australian Business Number (ABN), food business registration details, public liability insurance details, and payment information (processed securely via Stripe).
Platform Usage Data: IP address, browser type, operating system, and interaction data collected via cookies and analytics tools.

2. How We Collect Information

We collect personal information directly from you when you:

Register for an account (as a customer, vendor, or council/venue).
Submit a quote request or respond to an enquiry.
Update your profile or upload compliance documents.
Communicate with our support team.

We may also collect information automatically through your use of the Platform using cookies (see our Cookie Policy for details).

3. Purpose of Collection, Use, and Disclosure

We collect, hold, use, and disclose your personal information for the following purposes:

To operate and maintain the EventEats marketplace, facilitating connections between customers and vendors.
To process vendor subscriptions and verify compliance documents (ABN, insurance, registration).
To communicate with you regarding your account, enquiries, or platform updates.
To improve our services, monitor platform usage, and conduct analytics.
To comply with our legal and regulatory obligations.

We do not sell your personal information to third parties. We may disclose your information to:

Other Users: If you are a customer requesting a quote, your contact details and event information will be shared with the selected vendors. If you are a vendor, your profile information and compliance status will be visible to customers and councils.
Service Providers: Third-party vendors who assist us with payment processing (Stripe), hosting, and analytics, under strict confidentiality agreements.
Legal Authorities: When required or authorized by Australian law.

4. Data Security and Storage

We take reasonable steps to protect your personal information from misuse, interference, loss, unauthorized access, modification, or disclosure. Data is stored securely on our servers and managed using industry-standard encryption and security protocols.

5. Accessing and Correcting Your Information

Under the APPs, you have the right to access the personal information we hold about you and request corrections if it is inaccurate, out of date, or incomplete. You can update your profile information directly through your account settings.

6. Data Deletion

You may request the deletion of your account and associated personal information at any time by contacting our support team. We will process your request in accordance with the Privacy Act 1988, noting that we may be required to retain certain information for legal or accounting purposes (such as transaction records).

7. Contact Us

If you have any questions about this Privacy Policy, wish to access or correct your data, or want to make a privacy complaint, please contact us at:

Email: [email protected]

We will respond to all requests and complaints within a reasonable timeframe (usually 30 days) and in accordance with the APPs.